The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Execute instructions to satisfy client requirements
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Identify clients adequately, obtain client requirements and confirm instructions are given in good faith Completed |
Evidence:
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Document client instructions promptly and accurately in accordance with organisational policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice Completed |
Evidence:
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Action client instructions with relevant personnel or section in accordance with client requirements, organisational policy and guidelines, confidentiality requirements, and relevant legislation or industry codes of practice Completed |
Evidence:
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Review and monitor implementation of client instructions
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Review and monitor terms and conditions of agreed options and investment strategies for consistency with client instructions Completed |
Evidence:
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Monitor and review implementation strategies and actions regularly to ensure compliance with client instructions Completed |
Evidence:
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Update clients regularly on the implementation and administration of their agreed investment strategies and instructions to ensure no breaches of agreement or anomalies occur Completed |
Evidence:
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Advise clients of changes to markets, legislative or organisational requirements or guidelines where appropriate Completed |
Evidence:
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Provide additional/after sales service
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Review client documentation and information periodically to determine areas and extent of additional after sales service that can be provided Completed |
Evidence:
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Use identified marketing strategies to communicate potential additional after sales service to clients Completed |
Evidence:
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Provide defined additional after sales service with client agreement Completed |
Evidence:
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Identify and address areas of client dissatisfaction promptly in a professional and ethical manner, in accordance with organisational policy and guidelines, confidentiality requirements, and relevant legislation or industry codes of practice Completed |
Evidence:
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